Shipping Information & Order Status
How much is shipping?
Orders over $99 qualify for free ground shipping to the Continental US.
For orders going to AK, HI, or Puerto Rico the shipping costs will vary, depending on what you order.
What shipping methods do you offer?
We offer ground shipping to the United States and Puerto Rico. Because brake pads and rotors are heavy, it is not economical to ship via expedited services. Our main shipping carrier is UPS, but sometimes we use FedEx.
Do you have a minimum order?
No, we don't have a minimum order.
Do you offer rush shipping?
Yes, you have that option when you order.
How long does it take to process and ship my order?
Orders normally process within one business day. Orders with different Bill To and Ship To addresses may require additional process time for verification and security. NOTE: It is best if the Bill To and Ship To is a match for quicker processing.
We process orders quickly, and shipping takes place Monday-Friday. Shipping is closed on weekends.
How long does shipping take?
Generally ground shipping takes 3-5 days, depending on your location. Our centrally located warehouse in Texas assures fast shipping. Please be sure to include a correct email address and phone number, so we can reach you if we do encounter a delay.
Where are you located?
Our products ship from our warehouse, centrally located in Texas.
Will you provide tracking information?
Yes. After your order has been processed and shipped, tracking information will be sent via email and text. Please note: Tracking numbers are not sent during order confirmation, but when a shipping ticket has been created.
When do you charge my credit card?
We will charge your card as soon as the order is placed. We do this to protect your credit card information; When it's charged at the time of order placement we're not storing your payment info.
If I ordered a part that’s out of stock, when will it ship?
Most likely we have your part in stock as we maintain a very large inventory. Shortly after you place your order, we will notify you via email or phone on items that are out of stock, and we will keep those items on order until they ship. We will monitor the backorder status every day (so you don't have to) and send occasional updates via email. As soon as an item ships the tracking number will be sent via email and text.
Can you ship my order to multiple addresses?
No. We will only ship an order to one address. If you require shipping to multiple addresses, please place separate orders for each address.
Do you ship to AK, HI, and US territories?
Yes, to get the best rate, please email our shipping department at: contact@sixxabrake.com before placing your order.
Do you ship to PO Boxes or APOs/FPOs?
No, we do not.
Do you ship internationally?
No, we only ship to US states and Puerto Rico.
What happens if you ship the wrong part?
While this is quite rare, we will apologize, send you a prepaid return label, and ship out the correct parts ASAP.
What happens if the part is damaged during shipping?
We’ll get you a replacement provided that you let us know immediately and you keep the damaged box so we can get the carrier to reimburse us.
How can I be sure the parts that you're shipping will fit my vehicle?
Our team of brake experts is here to help. Please call us before ordering if you aren’t sure about fitment – 619/204-7146.
What happens if the part doesn't fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part you’ll need to return it to us. Please contact us at contact@sixxabrake.com for a return authorization number.
Can I change or redirect my shipment to a different address?
Due to payment verifications and security concerns, shipments cannot be changed or redirected once the order is entered.
What if my address changes before my order ships? Can I change where you send my shipment?
No. Address changes are security and privacy concerns and cannot be accommodated. If you must change the address on your order, contact us to cancel any unshipped items and reorder using the new address. The new order with the new shipping address will be security cleared for the protection of all of our customers.
What if I never receive an order?
We put a tracking number on everything we ship. Make sure you are available to receive your package. If your package never arrives, contact our customer service and we will contact the shipper to find it. Packages that are delivered and then stolen are not our responsibility. Please read this paragraph which is "Risk of Loss" that directly relates to this subject:
Risk of Loss
All items purchased from SixxaBrake are made pursuant to our shipping terms, which are at the FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.
What happens if I refuse the shipment?
Refusing a shipment will subject your return to a 30% restocking fee and is not the ideal way to return a part. Instead, we recommend you accept the shipment and follow our typical returns process if you've decided you no longer want the part(s). Contact us at contact@sixxabrake.com to start the process.
